Frequently Asked Questions
How to login to DebtGoal
How to Cancel Your DebtGoal Subscription
Guide to Using AccountLink in DebtGoal
Adding Debt Accounts in DebtGoal
What is a Pending Account? When Will it Get Linked?
How to login to DebtGoal
You can log in to DebtGoal here. Difficulty logging in to DebtGoal generally comes from one of the following reasons:
- Incorrect email: Your username is your email address on record and is the email where you should recieve any correspondence or instructions . If you wish to change you email, you may do so through the My Profile page of your account.
- Incorrect password: Passwords are case sensitive. If you cannot remember your password, you can reset your password by clicking on the following link. If you do not receive the email from DebtGoal.com, please check your spam filter.
- Cancelled membership: If we are unable to process your payment, DebtGoal may cancel your account. You will be informed immediately via email if your membership has been cancelled and your login disabled.
How to Cancel Your DebtGoal Subscription
If you’re interested in canceling your DebtGoal subscription, please follow these easy steps:
1.) Go to DebtGoal.com.
2.) If you do not have or cannot remember your password, use the Forgot Password function to create a password. Simply follow the instructions. An email will be sent to you with instructions.
3.) Login with your new password
4.) Click on “My Profile” on the upper right corner of the screen.
5.) Once in your profile, scroll to the bottom of the screen and click “Cancel account”
Guide to Using AccountLink in DebtGoal
DebtPlan now offers you AccountLink – an easy, secure way to link your debt accounts with your DebtPlan. Whenever your Financial Institution records new statement information in your account, it will be updated in you DebtPlan. Your linked accounts will be displayed with a Link icon and will be updated atleast once a month when new balance, APR, or due date is received. While most large financial institutions allow AccountLink, some types of accounts are not supported – you can track these accounts manually.
How to select your Financial Institution?
Select your Financial Institutions by typing the name in the search box or selecting from the list of banks. When searching, try using full names (eg Bank of America instead of BofA). For retail cards, use the issuer’s names instead (eg HSBC instead of GM Card).
Accounts of Financial Institutions that do not support Account Link should be added manually. Please post the name and account type in the Community Forum under AccountLink Support.
Not sure which type of FI account to choose?
Most Financial Institutions have separate websites for their different products and business divisions (eg Citibank has seperate website for its credit cards, mortgages and student loans). For that reason, you will be shown multiple options for linking with any one Financial Institution. If you are not sure which one to choose, check your website’s URL and then make your selection. If you still don’t find the correct account, it is likely that it is not supported. In that case, please add your debt account manually.
Login fields don’t look familiar? Typing correct login information but it still fails?
If you are getting an error or if the login fields look unfamiliar, it is likely that you have chosen the wrong FI website in the previous step. Choose a different URL in the previous step and try again. If login fails despite entering correct login information, please post the name of Financial Institution and type of account in the Community Forum under AccountLink Support. Then add the debt account manually.
What are those additional questions I see below the username and password fields?
Your financial institution may require that you answer additional security questions. Many times, answering these questions is not needed, even though you see the questions below the username and password fields. These questions (and the “correct” answers) are typically set up at your financial institution’s website and are used to make sure that the person logging in is indeed you.
Linking accounts with an existing DebtPlan
If you set up your DebtPlan before July 2009 or have added manual accounts, you now have the option to AccountLink your existing accounts with your DebtPlan. Linked Accounts will replace your manual account but preserve past pay-down history. You can unlink your accounts at any time without impacting your DebtPlan.
If you have already entered your most recent month’s statement for an account in your DebtPlan, AccountLink will not overwrite it. AccountLink only those existing accounts for which you are still awaiting statements in this month.
While most large financial institutions allow AccountLink, some types of accounts are not supported — these will still need to be managed manually.
Adding Debt Accounts in DebtGoal
DebtGoal now gives you the option to link your debt accounts with your DebtPlan. With AccountLink, your account information will automatically be downloaded, giving you the peace of mind and time to focus on managing your pay-down plan instead.
What is AccountLink?
When you set up your DebtPlan the first time, we establish a connection with your Financial Institution to automatically receive your statement information every month. You need to establish the connection only once, after which the system securely updates on its own every month. Click here to learn more about how to set up AccountLink in your DebtPlan.
DebtGoal will keep track when your balances or APRs change and will alert you when payments come due.
Which is better – AccountLink or managing accounts manually?
Our key objective is to provide you with a program that best helps you understand your debt situation and track your pay-down progress. By giving you the choice to use AccountLink or manually add accounts, we are ensuring that you have the ability to add ALL kinds of debt to your DebtPlan. AccountLink is a convenient way of keeping track of your DebtPlan. It is fast, easy and secure. However, if you cannot use AccountLink for all your debt accounts for any reason, you can add them manually.
We expect that most DebtGoal users will have a combination of AccountLink and manual accounts. All users will have access to the same tools and advice in DebtGoal, ireespective of whether they have used AccountLink or update their accounts manually.
How do I set up an account manually?
You can choose to add accounts manually if your Financial Institution is not supported, you do not have an online account or if you want to include other personal debt like loans from friends & family or medical debt. To manually add an account, select ‘Add Account Manually’ link at the bottom of the Add Account page. Every time you receive a new statement, you can update your DebtPlan with the new information and continue to track progress.
What is a Pending Account? When Will it Get Linked?
A pending account is denoted by a Clock icon. When an account is in a pending state, we are in touch with your financial institution and are waiting to hear back from them. This process can take between one minute and five minutes.
A pending account either becomes a successfully linked account, or enters an “error state” — denoted by the yellow exclamation mark icon. When an account is in this state, you click on the icon and choose one of the work-arounds presented.
If you are having trouble getting a pending account to resolve into a linked account you may need to manage it manually in the DebtGoal system. This involves entering your statement and payments each month – about 1 minute per account per month – not a huge time commitment to make progress on your debt! Click here to learn more about setting up AccountLink or manual accounts in your DebtPlan.
